Shipping Information

🌎 Orders placed in the United Kingdom, Australia, and the United States:

  • Standard Shipping (12–15 days): FREE

  • Priority Shipping (10–12 days): $2.99

🇨🇦 Orders placed in Canada:

  • Standard Shipping (15–20 days): FREE

  • Priority Shipping (10–15 days): $2.99

Note: Delivery times are estimates. Some orders may arrive sooner or slightly later depending on the destination and fulfillment center.

✅ No import fees — all Dr. Comfy™ orders are shipped duty-free, regardless of your country.

🕒 Processing Times

We want you to enjoy your comfort as soon as possible!
Orders take 1–2 business days to process before shipping out. You’ll receive a confirmation email once your order has been dispatched.

🔍 Tracking Your Order

Once your items are shipped, you’ll automatically receive an email with your tracking number and a link to follow your shipment.
If you need more detailed information, feel free to contact us at info@drcomfyco.com — our team will be happy to assist you.

🚚 Delivery

Most orders are delivered through your local postal service, so your package will arrive with your regular mail.
If you’re not home during delivery, your postal service may leave a card with instructions on how to collect your parcel.

⏳ Unexpected Delays

In rare cases, shipping may take longer than the estimated time.
Delays are often due to customs processing or local postal issues beyond our control.
If your order is taking too long, please contact us — we’ll work with our logistics partners to resolve it quickly.

📦 Failed Delivery

If a package cannot be delivered due to reasons such as:

  • Incorrect or incomplete address,

  • Absence of the receiver, or

  • Refusal to collect the parcel,

the shipment will be returned to us at the customer’s expense.
This includes both the shipping cost and any additional return fees, which will be deducted from your refund total.

📨 Items Marked as Delivered but Not Received

If your tracking shows “delivered” but you haven’t received your order, please check with your local postal carrier or neighbors first.
We’re unable to refund or replace items marked as successfully delivered.
For assistance, reach out to info@drcomfyco.com and we’ll help investigate.

💙 Thank you for choosing Dr. Comfy™ — your comfort means everything to us.